Hopnest Direct is operated by HOPNEST TRAVEL & TOURISM PRIVATE LIMITED.
Hopnest Direct is a technology platform that provides software tools for small stay businesses to manage direct guest enquiries and booking requests.
It is built for homestays, villas, cottages, farm stays, boutique stays, small resorts, and independent accommodation providers.
Hopnest Direct is a software and technology service only. It is not a travel agency, accommodation broker, booking agent, tour operator, merchant of record, property operator, or representative of any stay owner.
The platform provides digital tools that allow stay owners and guests to connect directly.
Submitting an enquiry or booking request through a Hopnest Direct page does not create a confirmed reservation.
A booking becomes valid only when the stay owner reviews and approves the request, collects the required payment directly, and independently agrees the stay with the guest. Approval in Hopnest starts payment collection but does not by itself secure inventory.
Hopnest Direct does not guarantee booking confirmations, occupancy levels, guest enquiries, revenue, reservation conversions, property visibility, or business growth.
Unless explicitly stated for a future feature, Hopnest Direct does not collect guest payments, process deposits, hold customer funds, issue payment receipts, process refunds, or act as a payment intermediary.
Any payment arrangement is made directly between the stay owner and the guest. Stay owners are responsible for collecting payments, issuing receipts, maintaining financial records, processing refunds, and managing payment disputes.
When a guest submits a booking request, the stay owner may contact the guest directly through WhatsApp or other contact methods provided by the guest.
Any agreement relating to accommodation, pricing, confirmation, deposits, cancellations, refunds, check-in, check-out, house rules, property usage, or additional services is a direct relationship between the stay owner and the guest. Hopnest Direct is not a party to those agreements.
To the maximum extent permitted by applicable law, Hopnest Direct is not liable for property condition, cleanliness, safety standards, amenities, maintenance issues, inaccurate listings, guest misconduct, property damage, non-payment, rule violations, fraud, cancellations, refund disputes, pricing disagreements, reservation errors, overbookings, service complaints, business interruption, revenue loss, data loss, reputational damage, or indirect or consequential damages.
Stay owners are responsible for maintaining accurate property name, destination, room details, room count, occupancy limits, pricing information, contact details, photos, amenities, availability status, and booking policies.
Stay owners must ensure that all information published through the platform is truthful, accurate, lawful, and not misleading.
By listing a property, the stay owner represents that they own the property or have authority to manage it, possess required permissions or registrations, comply with applicable regulations, and do not violate third-party rights.
Stay owners are solely responsible for hospitality, tourism, tax, safety, licensing, consumer protection, and other legal compliance obligations.
Users may not publish false information, upload fake property photos, misrepresent availability, engage in fraud, collect guest information unlawfully, transmit harmful code, violate intellectual property rights, harass users, or misuse the platform.
Hopnest Direct may suspend or terminate accounts for fake listings, misleading pricing, fraud complaints, unauthorised property identity use, platform abuse, or legal violations.
Stay owners receive guest information only for legitimate booking-related purposes. They must protect guest information appropriately, comply with applicable privacy laws, and avoid unsolicited marketing without proper consent.
Guests acknowledge that submitting a booking request may result in direct communication from the stay owner through WhatsApp, phone, email, or other contact methods provided during the request process.
When a guest shares a WhatsApp number before opening a property contact action, Hopnest may store that number and the selected contact method for the relevant stay owner to recognize and follow up on the enquiry. The number must not be used for unrelated marketing without appropriate consent.
Hopnest Direct software, branding, designs, content, logos, graphics, features, and platform functionality remain the property of Hopnest Direct or its licensors.
Property photos, descriptions, and user-submitted content remain the responsibility of the respective stay owner.
We strive to maintain reliable service, but Hopnest Direct does not guarantee uninterrupted availability. Maintenance, technical issues, software updates, and third-party disruptions may affect access from time to time.
Hopnest Direct currently includes all implemented features without setup or monthly subscription pricing. Approval, payment requests, temporary holds, and deposit verification do not create a new platform fee while monetary outcome billing is disabled.
The intended commercial direction is a per-room fee for qualifying completed and no-show bookings, including manual bookings that use the synced Hopnest workflow. Final fee amount, taxes, qualification rules, correction process, invoice terms, and activation date will be disclosed for acceptance before monetary outcome billing is enabled.
Historical confirmation-era fee entries and invoices remain preserved for audit and reconciliation. A stay owner must keep accurate legal name, billing address, state or union territory, email, and GST registration details and pay any valid historical issued invoice by its stated due date.
Booking approval, accommodation payment, cancellation, refund, check-in, and stay operation remain the responsibility of the stay owner. If automated payment collection fails, the stay owner must collect and record verified payment directly or cancel the booking so the request closes and inventory is released.
Hopnest may change future pricing prospectively with notice and acceptance where required. Historical issued invoices are not recalculated, and no automatic access restriction is applied merely because a review signal is opened.
The platform is provided on an “as is” and “as available” basis. Hopnest Direct makes no warranties regarding continuous availability, accuracy of user-submitted content, booking success, business performance, revenue outcomes, or compatibility with all devices or services.
Users agree to indemnify and hold harmless Hopnest Direct, its founders, employees, affiliates, contractors, and partners from claims arising from property operations, guest disputes, user content, regulatory violations, or breach of these Terms.
Hopnest Direct may update these Terms from time to time. Continued use of the platform after updates are published constitutes acceptance of the updated Terms.
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts located in Kochi, Kerala, India.
By using Hopnest Direct, you acknowledge that it is a software platform only, does not confirm bookings, does not collect guest payments, and is not responsible for stay operations. Booking agreements exist directly between the stay owner and guest.
